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Customer Service


At Photoflex we’re proud to be here for you after you’ve made your purchase to provide on-going support. Our Photoflex Product Support includes online availability of instruction manuals, how-to videos, helpful articles, product specifications and free telephone technical support.

Need Help with Product?

Call Customer Service at 800-486-2674, Monday – Friday 8:00 AM to 5:00 PM Pacific Time. You may also chat with a customer service representative during those hours or contact us via email at any time. sales@photoflex.com

OEM Information

Photoflex’s manufacturing OEM capabilities will save your company time and money because your fixed costs will be reduced. Your revenue and profits will increase due to faster time to market with innovative proven products that will delight your customers. Click here for more information.

Return Policy

For Returns, Repair or Warranty Service: You must contact Customer Service Photoflex to receive a Return Merchandise Authorization (RMA) number before sending products. The Return Authorization number must appear on or near the shipping label. Photoflex reserves the right to determine whether the returned merchandise is to be repaired, replaced, or returned. The customer is responsible for the shipping cost for the return shipment. Photoflex will bear no responsibility for any items returned without following these procedures.

Learn Lighting from the Pros?

Our easy-to-read lessons will guide you through the process. From equipment setup, to lighting strategies, to the final results. Nowhere else will you find lessons as detailed or as descriptive. We walk you through the process every step of the way. Learn from the pros and turn yourself from fledgling photo enthusiast into a photographic sensation. Visit Photoflex Lighting School

Online Printer Friendly Rebate Form for Specials

SKU Product Name Uploaded
AC-GRIDM Medium SoftBox Grid October 09, 2015
AC-ODGRIDM Medium Softbox Grid for OctoDome October 09, 2015
AC-HDGRIDM Medium SoftBox Grids for HalfDome October 09, 2015
DL-22MULTI MultiDisc® 22” 5-in-1 October 09, 2015
DL-22MULTI7N1 MultiDisc® 22” 7-in-1 October 09, 2015
DL-32MULTI MultiDisc® 32” 5-in-1 October 09, 2015
DL-32MULTI7N1 MultiDisc® 32” 7-in-1 October 09, 2015
DL-42MULTI MultiDisc® 42” 5-in-1 October 09, 2015
DL-42MULTI7N1 MultiDisc® 42” 7-in-1 October 09, 2015
FV-SODXS OctoDome® nxt: Extra Small October 09, 2015
FV-SODXS222KT OctoDome® nxt: Extra Small Kit October 09, 2015
FV-MOD7 OctoDome®: Large October 09, 2015
FV-MOD5 OctoDome®: Medium October 09, 2015
DP-SHDBGSPKT ProDuty BackDrop Support Kit October 09, 2015
DL-1712QD QuikDisc®: 12 inch white balancing tool October 09, 2015
UM-RUD30 RUD 30” Shoot Through Umbrella October 09, 2015
UM-RUD45 RUD 45” Shoot Through Umbrella October 09, 2015
UM-RUT30 RUT 30” White Convertible Umbrella October 09, 2015
UM-RUT45 RUT 45” White Convertible Umbrella October 09, 2015
UM-RUT60 RUT 60” White Convertible Umbrella October 09, 2015
FV-SD0XS SilverDome® nxt: extra small October 09, 2015
FV-XT1SLDKIT Small LiteDome Deluxe Kit October 09, 2015
AC-GRIDS Small SoftBox Grid October 09, 2015
AC-ODGRIDS Small Softbox Grid for OctoDome October 09, 2015
AC-HDGRIDS Small SoftBox Grids for HalfDome October 09, 2015
AC-STARFIRE StarFire™: Digital Flash October 09, 2015
FV-SLSODKTB StarLite® OctoDome® nxt: 3 foot kit October 09, 2015
FV-BSL3200 StarLite® QL October 09, 2015
DL-1812SL SunLite 12 inch October 09, 2015
DL-1822SL SunLite 22 inch October 09, 2015
DL-1832SL SunLite 32 inch October 09, 2015
DL-1842SL SunLite 42 inch October 09, 2015
DL-1852SL SunLite 52 inch October 09, 2015
FV-SLBAG2KIT Transpac®: dual kit case October 09, 2015
FV-SLBAG1KIT Transpac®: single kit case October 09, 2015
FV-WD2M WhiteDome®: Medium October 09, 2015

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